1. Cancellation Policy
- Orders can be canceled within 24 hours before shipping.
- Once shipped, cancellations are not allowed.
2. Return & Exchange Eligibility
Returns/exchanges are accepted if:
✔ Wrong item is delivered.
✔ Item is damaged or defective upon arrival.
✔ The return request is raised within 48 hours of delivery.
Non-returnable items:
❌ Customized or personalized products.
❌ Sale/discounted items.
❌ Used or washed garments.
3. Return Process
1️⃣ Email fraumattires@gmail.com with order details and photos of the issue.
2️⃣ If approved, return instructions will be shared.
3️⃣ The product must be unused and in original packaging.
4️⃣ The refund will be processed within 7-10 working days after receiving the return.
4. Refund Process
- Refunds are credited to the original payment method.
- If paid via Cash on Delivery (COD), the refund will be processed through bank transfer or store credit.
- Shipping charges are non-refundable.